Refund Policy

Our Refund Policy

At Ithrinx, your satisfaction is our priority. Our Refund Policy ensures transparency and fairness in the refund process.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

1. Product Defects or Malfunctions: If you receive a defective product, we'll address the issue promptly and provide a refund.

2. Unauthorized Charges or Billing Errors: Notify us of any billing discrepancies, and we'll investigate and issue a refund if necessary.

3. Failure to Receive Promised Product or Service: If you don't receive the product or service as promised, you may be eligible for a refund.

Refund Process

To request a refund, contact our customer support within 7 days of purchase with relevant details. Our team will promptly review your request and work to resolve it.

Refund Conditions

Please note the following:

1. Refunds are subject to approval and may be denied if deemed fraudulent or abusive.

2. In some cases, refunds may be issued as store credit or an exchange, at our discretion.

3. Shipping and handling charges are non-refundable.

Duration of Refund Processing

While we aim to process refunds promptly, processing times may vary based on factors such as payment method and financial institution.

Refund Denial

Refunds may be denied if requests don't meet eligibility criteria or are determined to be fraudulent or abusive.

Communication Regarding Refunds

We'll keep you informed throughout the refund process and address any questions or additional information needed.

Refund Policy Updates

We reserve the right to update our Refund Policy. By continuing to use our services after updates, you agree to the revised terms.

Contact Us

If you have questions about our Refund Policy, please reach out to us at [email protected]. We value your feedback as we strive to ensure a positive experience for all customers.